1. General Policy
All wallet top-ups and purchases made through the Service are final and non-refundable, except as described below or as required by applicable law. Once funds are added to your wallet, they cannot be exchanged for cash or transferred to another account.
2. Unused Balance
Wallet balance does not expire, but it is not redeemable for cash and cannot be withdrawn. It may only be used to pay for usage of the Service.
3. Exceptions
We may, at our discretion, issue a refund or wallet credit in specific cases such as: a duplicate charge caused by a technical error, a payment that was deducted but never credited to your wallet, or unauthorized use of your payment method that is confirmed and reported promptly. Requests must be submitted within 7 days of the transaction, with supporting details (transaction ID, date, and amount).
4. How to Request a Review
To report a billing issue or request a refund review under the exceptions above, contact us at contact@g1coms.com with your account details and transaction information. We aim to respond within a reasonable timeframe, though this policy does not guarantee any specific resolution or refund outcome.
5. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.